MacNabFS Customer Privacy Notice
Registered Name: MacNab Financial Services Limited
This privacy notice tells you what to expect us to do with your personal information.
Contact details:
Post: MacNab Financial Services Limited, 2 Vicarage Road, Verwood, Dorset, BH31 6DR
Telephone: 01202 610500
Email: admin@macnabfs.co.uk
What information we collect, use, and why:
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Gender
- Pronoun preferences
- Occupation
- Date of birth
- Marital status
- Third party information (such as family members or other relevant parties)
- Payment details (including card or bank information for transfers and direct debits)
- Financial data (including income and expenditure)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Employment details (including salary, sick pay and length of service)
- Credit history and credit reference information
- Health information (such as medical records or health conditions)
- Criminal records data (including driving or other convictions)
- Video recordings
- Audio recordings (eg calls)
- Records of meetings and decisions
- Account access information
We also collect or use the following information to provide and improve products and services for clients:
- Genetic information
- Health information
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
We also collect or use the following information for information updates or marketing purposes:
- Health information
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- Addresses
- Purchase or client account history
We also collect or use the following information for research or archiving purposes:
- Health information
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Client account information
- Any other personal information required to comply with legal obligations
- Criminal offence data
We also collect or use the following information to comply with legal requirements:
- Health information
- Lawful bases and data protection rights
- Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for research or archiving purposes:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from:
- Directly from you
- Credit reference agencies
- Who we share information with
- Others we share personal information with:
- Other financial or fraud investigation authorities
- Insurance companies, brokers or other intermediaries
- Professional or legal advisors
- Regulatory authorities
- External auditors
- Organisations we’re legally obliged to share personal information with
How to Complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s Address:
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Complaints Process:
MacNab Financial Services Limited is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.
Here’s how you can make a complaint:
By Phone: 0800 0495949
By Email: contact@macnabfs.co.uk
By Mail: MacNab Financial Services Limited, 2 Vicarage Road, Verwood, Dorset, BH31 6DR
Simplified and Formal Complaints:
We have two complaint processes: Simplified and Formal.
Simplified Complaints:
We will use this process if your complaint is a simple matter that can be resolved quickly.
We aim to investigate and resolve your complaint within 3 business days.
If you are happy with our proposed resolution, we will send you written confirmation.
If you are not satisfied or do not respond within 3 days, your complaint will be referred to TMG Direct Limited Ltd for formal handling.
Formal Complaints:
This process is used for more complex complaints, complaints sent directly to TMG Direct Limited Ltd, or if you request a formal complaint.
If you wish to register a complaint, please either:
Write to: The Money Group, 27 Bridgegate, Rotherham, S60 1SN
Telephone: 01709 242927
Email: Compliants@themoney-group.co.uk
Upon receipt, TMG Direct Limited Ltd will acknowledge your complaint and investigate it fairly.
They will write to you with the outcome of their investigation within 8 weeks.
If the investigation is not complete within 8 weeks, they will explain the reason and provide an expected completion date. They will also give you information on contacting the Financial Ombudsman Service.
The Financial Ombudsman Service:
If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) within six months of receiving a final response.
Contacting the Financial Ombudsman Service:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk/
We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us know when you submit your complaint.
Last updated: 01 February 2025